Privacy Policy
Last updated: 20 October 2026
Introduction
Maintenance Contract Solutions Limited is committed to protecting your privacy and respecting your personal information. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us or enquire about or use our property maintenance services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you choose to provide when you use our website, complete a contact form, request a consultation, ask for a quotation or contact us about our services. This may include your name, email address, telephone number, property or business details, and any other information you include in your enquiry.
1.2 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, depending on the website settings and technologies in use. This may include your IP address, browser type, device or operating system information, pages visited and information about how the website performs.
2. How We Use Your Information
2.1 Personal Information
We may use personal information to respond to enquiries, provide information about our services, prepare quotations, arrange consultations, communicate with clients and prospective clients, administer service arrangements, and provide updates relating to an enquiry or ongoing work.
2.2 Technical and Usage Information
Technical and usage information may be used to understand how visitors use the website, monitor website performance, troubleshoot issues and improve the website and user experience.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand website traffic or improve performance. The cookies used will depend on the website features and settings enabled.
You can manage available cookie preferences through the website’s cookie controls, where provided, and through your browser settings. Where required by law, non-essential cookies or similar technologies will only be used with your consent.
4. How We Share Information
We do not sell or rent personal information to third parties. We may share information with service providers who help us operate our website or business, such as website hosting, IT, administration and communications providers, where this is necessary and appropriate.
We may also disclose information where required by law, to establish or defend legal claims, or to protect the rights, safety or security of our business or others.
We take reasonable steps to ensure that any service provider handling personal information on our behalf does so appropriately and protects it.
5. Data Security and Retention
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmitting or storing information can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing services, meeting legal or accounting obligations, and resolving disputes.
6. Your Privacy Rights
Depending on the circumstances and applicable data protection law, you may have rights to request access to personal information we hold about you, ask us to correct inaccurate information, request erasure or restriction of processing, object to certain processing, request data portability, or withdraw consent where processing is based on consent. These rights are subject to legal conditions and exceptions.
To make a privacy request, please contact us using the details below. You may also have the right to raise a concern with the relevant data protection authority.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. Any updated version will be published on this page with a revised date.
8. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Maintenance Contract Solutions Limited
Email: admin@maintenancecontractsolutions.co.uk